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Manage Onboarding Stages

Applies to: Compliance Officers, Administrators

Onboarding Stages define the step-by-step process that customers go through during account verification, with each stage granting specific permissions.

Mange onboard stages

Understanding Onboarding Stages​

KYC Levels determine what actions customers can perform based on their verification status. Each level grants specific permissions and limits.

Higher KYC levels provide access to advanced features such as:​

Levels are typically structured like:

  • Copy trading functionality
  • Automated bot trading
  • Loyalty programs and rewards
  • Emergency deposit options
  • Increased trading and withdrawal limits
  • Enhanced security features
  • Priority customer support

Configuring KYC Levels​

  1. Navigate to Verification > Onboard Stages
  2. You will see existing levels with their permissions
  3. To edit a level, click on it and modify:
    • Permissions: Trading limits, withdrawal limits, deposit limits, and other advanced features
    • Requirements: Which documents are required to reach this level
    • Automated Approval: Whether level upgrades happen automatically after document verification

Setting Level Requirements​

For each level, specify which documents from Document Types are required:

  • Level 1 might require 1x Proof of Identity
  • Level 2 might require Proof of Identity + Proof of Address
  • Level 3 might require additional documents like Proof of Funds

Edit Onboard Stage​

Navigate to the onboard stage and click Edit to modify stage settings.

  • Priority: Stage order number
  • Document Types: Select required documents for verification
  • Permissions: Select available user permissions from the list
  • Limits: Set reuired limits
  • Allowed Features: Select allowed features
  • Denied Features: Select denied features