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Create an Emergency Deposit

Applies to: Clients with Emergency Deposit access

This guide explains how customers can request emergency funds when they meet specific conditions and need immediate trading capital.

Accessing Emergency Deposit​

  1. Log in to your Client Portal
  2. Navigate to Funds → Emergency Deposit from the main menu
  3. You will see your current Emergency Deposit status and history

Prerequisites and Conditions​

Before creating an Emergency Deposit, you must meet these conditions:

Mandatory Requirements​

  • ✅ Initial Deposit Made: You must have made at least one successful deposit
  • ✅ Margin Level Below 150%: Your current margin level must be less than 150%
  • ✅ Emergency Deposit Access: The feature must be enabled for your account by administrators

Calculation Requirements​

Steps to Create Emergency Deposit​

1. Initiate New Request​

  1. Click the Create button in the Emergency Deposit section
  2. The system will validate your eligibility automatically

Create Emegency Deposit

2. Select Account and Amount​

  1. Choose the trading account for the emergency deposit
  2. Enter the amount you require
  3. The system will show:
    • Your maximum allowable amount
    • Current account balance
    • Calculated base value

3. Review and Submit​

  1. Verify all details are correct
  2. Read and accept the terms and conditions
  3. Click Submit to activate the Emergency Deposit

What Happens After Activation​

Immediate Effects​

  • ✅ Balance Updated: Your account balance increases immediately
  • ✅ ED Table Updated: The emergency deposit appears in your history
  • ⏰ Time Count Starts: 72-hour repayment timer begins

Transaction Restrictions Applied​

  • ❌ Account to Account Transfers: Restricted
  • ❌ Account to Wallet Transfers: Restricted
  • ❌ Withdrawals: Restricted
  • ✅ Trading: Allowed (using the emergency funds)

Important Notes​

  • Time Limit: You have 72 hours to repay the emergency deposit
  • Partial Payments: You can make partial payments during the 72-hour period
  • Automatic Settlement: If not repaid in 72 hours, the system will automatically recover funds with a 20% fine
  • Trading Responsibility: You are responsible for any trading losses using emergency funds