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View Emergency Deposits

Applies to: Administrators, Finance Managers, Risk Officers

This guide explains how to monitor, manage, and review all emergency deposit activities through the CRM interface.

Accessing Emergency Deposits in CRM​

  1. Go to CRM from the main sidebar
  2. Navigate to Finance → Emergency Deposit
  3. You will see a comprehensive list of all emergency deposits

View Emergency Deposits

Emergency Deposits List View​

The table displays these columns for each emergency deposit:

  • ED ID: Unique emergency deposit identifier
  • Customer Name: Client who requested the emergency deposit
  • Account: Trading account where funds were deposited
  • Amount: Emergency deposit amount
  • Request Date: When the ED was created
  • Status: Current status
  • Actions: Management options

Status Types​

Active Statuses​

  • Active: ED is active and within 72-hour window
  • Partially Paid: Some amount repaid, still within timeframe

Completed Statuses​

  • Paid: Fully repaid by customer within 72 hours
  • System Paid: Automatically settled by system with fine
  • Manual Paid: Repaid manually by administrator

Management Actions​

For Active Emergency Deposits​

Click the Action Button to access these options:

Manual Repayment​

  1. Use when customer makes offline payment
  2. Click the Action button
  3. Click the Repay button after verification

View Details​

  1. See complete ED calculation details
  2. View repayment history and partial payments
  3. Check time remaining for repayment
  4. Review customer information and account status

Monitoring and Reporting​

Real-time Monitoring​

  • Active ED Count: Number of currently active emergency deposits
  • Total Exposure: Sum of all active ED amounts
  • Approaching Deadline: EDs with less than 12 hours remaining

Risk Management​

High-risk Scenarios​

  • Multiple Active EDs: Same customer with multiple emergency deposits
  • Large Amount EDs: EDs exceeding certain threshold amounts
  • Frequent ED Usage: Customers using ED feature repeatedly
  • Approaching Deadline: EDs with imminent repayment deadlines

Intervention Actions​

  • Contact Customer: Proactive communication for approaching deadlines
  • Adjust Limits: Temporarily reduce or suspend ED privileges
  • Account Review: Comprehensive risk assessment for frequent users

Best Practices​

Regular Reviews​

  • Daily monitoring of active emergency deposits
  • Weekly review of ED patterns and trends
  • Monthly risk assessment reports
  • Quarterly compliance audits

Customer Communication​

  • Automatic reminders for approaching deadlines
  • Clear communication of terms and conditions
  • Proactive support for repayment questions
  • Transparency about fines and penalties