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Manage Customer Bank Information

Applies to: Finance Managers, Compliance Officers

This section allows you to manage and verify banking information submitted by customers for withdrawal processing.

Accessing Bank Information​

  1. Navigate to the customer's profile through Customers > List of all customers
  2. Select a specific customer
  3. Look for a Bank Info tab in their profile

Filter Bank-info

Verifying Bank Details​

When a customer adds bank information:

  1. Review the Details: Check account holder name matches customer name
  2. Verify the Swift Code Validate format and check against bank databases if available

Create Bank Information​

When a customer doesn't add bank info

  1. Click the Create in the bank info page.
  2. Fill the Create Bank Info form
  3. Click the Submit, bank info details will be shown in both client portal and CRM

Security Considerations​

  • Bank details are sensitive PII (Personally Identifiable Information)
  • Ensure proper access controls - only authorized finance staff should view this information
  • Implement audit logging for all access to bank information

Bulk Bank Info Management​

For multiple verifications:

  1. Use export functionality to download all pending bank info verifications
  2. Process in batches
  3. Use bulk update features to mark multiple records as verified