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Process a Deposit Request

Applies to: Administrators, Finance Managers

This guide walks you through reviewing and approving or rejecting a deposit request submitted by a customer.

Steps to Process a Deposit​

1. Navigate to the Deposits Page​

  • In the main sidebar, click Customer.
  • Then select Requests.
  • Filter type column dropdown from Deposit

2. Locate the Pending Request​

  • The default view shows all deposits.
  • Use the Status filter at the top of the table. Select Pending from the dropdown.
  • You can also use the search bar to find a customer by name or ID.

Filter Deposits

3. Review the Request Details​

  • Click on the row to expand it and view all details.
  • Carefully check the following information:
    • Amount: The requested deposit amount.
    • Payment Method: Verify the customer's selected deposit method.
    • Wallet: Ensure the funds are going to the correct customer wallet.

4. Take Action: Approve or Reject​

  • After your review, click either the Approve or Reject button at the end of the row.

If Approving:​

  • A confirmation dialog will appear.
  • Click Approve to finalize the approval.
  • The system will automatically credit the funds to the customer's wallet, and the status will change to Approved.

If Rejecting:​

  • A pop-up will appear prompting you to select a Rejection Reason.
  • Choose the most appropriate reason from the pre-configured list in TR Settings > Resolutions.
  • You can add an optional note for the customer to provide more context.
  • Click Reject. The status will change to Rejected.

What Happens Next?​

  • On Approval: The customer will automatically receive a confirmation email. The funds will be available in their wallet immediately, and the transaction will be logged in the main Transactions list.
  • On Rejection: The customer will receive an email notifying them of the rejection and the reason provided. They may submit a new request with corrected information.

Best Practices & Tips​

  • Verify Payment Proof: Carefully review any payment documentation for authenticity and matching details.
  • Check Method Compatibility: Ensure the deposit method supports the requested currency and amount.
  • Clear Communication: If rejecting, provide specific instructions on what needs correction for future requests.
  • Timely Processing: Process deposit requests promptly to ensure good customer experience.